Supporting People, Opening Doors And Building Community.

1:1 Employment Counselling

The need

People facing barriers like financial hardship, disability and limited work experience need individualized support to move toward sustainable employment.

What I do

Since November 2025, I've delivered individualized employment services under Ontario's IES program, including Ways2Work and Women2Work. I lead intake and employability assessments, build action plans with each person, and keep detailed case records in CaMS and ESCases.

Result

A caseload of 250+ clients, a 100% client satisfaction rate in one year, and a 5-star rating in 2025.

Needs assessment · Case management · Action planning · Documentation

Supporting Diverse Communities

I support newcomers, youth, people living with disabilities, people living in poverty, and people rebuilding after incarceration. That means recognizing the barriers each group faces, from credential recognition and limited Canadian experience to transportation costs and disclosure concerns, and connecting people with partners like Ontario Works, CMHA, Community Living, Torchlight and the John Howard Society.

Trauma-informed practice · Inclusive service · Community referrals

Résumé and Job Search Support

The need

Many people struggle to communicate their own value on paper.

What I did

Fulfilled 300+ résumé service requests in one year, helping people identify transferable skills, address gaps and tailor applications to each job.

Plain-language writing · Personal branding · ATS-friendly formatting

Program Eligibility and Funding

The need

Programs like Better Jobs Ontario and EmployNext can change someone's path, but the rules are detailed and easy to get wrong.

What I do

Interpret ministry guidelines and eligibility criteria, assess training and financial support requests (bus passes, work tools, certifications, work attire) against program and funding criteria, and guide people through Better Jobs Ontario applications, which require a 12-week job search record, full employment history and Records of Employment.

Result

Clients get into short-term training and certifications like Smart Serve, First Aid and Safe Food Handling that make them more employable.

Policy interpretation · Eligibility assessment · Documentation

Resource Centre Operations

The need

The employment resource centre serves more than 5,000 people a year, and activity needed tracking across three offices.

What I did

Ran the centre's day-to-day operations independently, processing an average of 5+ intake forms a day and booking appointments, and built a new Excel tracking system for client visits.

Result

Streamlined data collection across all three offices, and was recognized for "a strong dedication to organizational efficiency and success in independent resource center management."

Operations · Process improvement · Data management

Property Operations and Projects

Primaris Management, Stone Road Mall

The need

Busy public spaces depend on behind-the-scenes coordination to stay safe, welcoming and running smoothly.

What I did

Managed several large-scale projects, including an extensive building envelope project for Stone Road Mall and Edinburgh Marketplace. Worked across security, marketing and specialty leasing on operational projects, and helped run a community garden that donated produce to The Seed Guelph.

Result

Improved internal processes and company branding through new spreadsheets, documents and publications.

Project management · Cross-team collaboration · Process improvement

Federal Elections

Elections Canada · 2019, 2021 and 2025

The need

Every vote has to be handled accurately, and every voter deserves clear, friendly information.

What I did

As a Deputy Returning Officer in three federal elections, I answered voters' questions, issued and tracked ballots, kept accurate records and counted ballots at the end of the day.

Public service · Accuracy · Procedure

Community Partnerships

I build working relationships with community partners, training providers and employers to coordinate referrals, job development and wraparound supports, so people get help with what's standing in the way of work, not just the job search itself.

Referrals · Job development · Wraparound supports

Rebranding Yourself for a Career Change

What I did

Researched, designed and delivered a how-to presentation on rebranding for a career change, covering transferable skills, personal branding and labour market trends.

Facilitation · Presentation design · Labour market research